One-off help
For a specific website issue or task, even if you are not sure which one-off service fits.
Explore One-Off Services →Contact Newt Labs
Have a question? Get in touch with Newt Labs.
Have a general question about your website, our services or working with Newt Labs? Send us a message.
If you are not sure which enquiry route fits, tell us a little about what you need and we’ll point you in the right direction.
For a specific issue or task, a dedicated enquiry may be more direct.
Explore your options
Already know the kind of help you need?
If you already have a clear idea of what you need, these routes may get you there faster.
For a general question or a request that does not fit a dedicated route, you can send us a message.
Care plans
For ongoing support, maintenance, security, performance, or hosting.
View Care Plans →
Website projects
For rebuilds, redesigns, or bigger pieces of work that need a more structured discussion.
Explore Website Projects →
Not sure what fits?
See what Newt Labs can usually help with before you get in touch.
See Scope of Service →If none of these routes fits, send us a general message and we’ll help you work out where to start.
Send a message
Tell us what’s going on
Use this form for general questions about your website or our services, or for enquiries that do not fit a dedicated route.
Tell us what you need in your own words. A short message is enough to get started.
If there is a faster or better route for your situation, we will point you to it.
Before you send
Keep it simple
Share the basics, and we’ll take it from there.
1
What your enquiry is about
Your website, a service you are considering, or another reason for getting in touch.
2
What you need help with
A problem, a question, a change, or a conversation about the best route.
3
Anything useful we should know
If there is a deadline, urgency, or background that matters, include it.
Plain English is fine
You do not need a polished brief or technical language to get started.
What happens next
What happens after you get in touch
Once you send a message, we review what you have shared and work out the most sensible next step.
We’ll reply to your question, ask for more information if needed, or suggest a more suitable enquiry route.
1
We review your message
We read your question or request and any context you have shared.
2
We reply or suggest a route
We answer your question where we can, ask for more detail or suggest a more suitable route.
3
You choose what to do next
You can follow the suggested route or continue the conversation if you need to clarify anything.
You can ask a question without choosing or booking a service first.
Common starting points
Common reasons people start here
Not every enquiry starts with a defined task. You can ask a general question about any of these areas before deciding where to go next.
Website support
You have a question about how support works or who to contact about a website issue.
Care plans
You want to ask about ongoing support before deciding whether to enquire about a plan.
Website changes
You are not sure how to approach a proposed change or which route to use.
Website projects
You have an early question about a rebuild, redesign or larger piece of work.
You do not need to fit neatly into one category before getting in touch.
Need a little more clarity?
Wondering whether we can help?
If you are unsure whether Newt Labs usually handles your type of request, our Scope of Service can help.
It outlines the work we commonly help with and when a one-off service, a scoped project or another approach may be needed.
Scope of Service
A guide to the work we usually handle
What we can usually help with
Where something may need a different approach
How different types of work are handled
See Scope of Service
This is optional. If you would rather just explain your situation, you can still send a message and we will help you work it out.
Reviews
What customers say about working with us
Customers have shared their experiences of website problems, hosting moves and ongoing support.
“The team at newt labs have been nothing but incredible when a site I was working with was largely abandoned by its ongoing host and admin. Newt took over a long standing legacy wordpress site, mirgrated it into their hosting with incomplete details, then updated, maintained, and solved a bunch of issues from bots capacity and compatibility that were crippling the site. Fantastic service, great team, do not nesitate to contact Newt if you're in a bind.”
Edward Orr, GameSpace“I was pleasantly surprised at the speed and responsiveness of Newt Labs. They addressed the problems with my website very quickly, and kept me apprised of the progress. There was an additional issue that emerged after several days, and they immediately responded and took care of it. That is the sort of service that one desires, but rarely gets! I can enthusiastically recommend Newt Labs!”
Daniel Lapin, CutJibNewsletter“Steven has looked after our site for many years now. Without fail, he is responsive, personable and caring. He always explains everything in clear terms and we have absolute trust in his capabilities and approach. We recommend Newtlabs without hesitation. Thank you Steven”
Paula Briggs, AccessArtA good support experience should feel clear from the first conversation.
FAQs
Questions about getting in touch
If you are still unsure whether this is the right place to start, these answers should help.
When should I use the general contact form?
Use it for a general question, an unusual request or something that does not fit a dedicated support, care or project enquiry.
What if I already know what I need?
Use the relevant enquiry or service page. You can go straight to one-off support, a care plan or a project brief without sending a general message first.
Can I get in touch about a one-off website issue?
Yes, but if you have a specific issue or task, the One-Off Support Enquiry is the more direct route, even if you are not sure which service fits.
Can I ask about care plans here?
Yes. You can ask us a general question here. If you want help choosing a plan or are ready to enquire, use the Care Plan Enquiry.
What if this might be a bigger project?
For a rebuild, redesign, new website or larger piece of work, use the Website Project Brief, even if your ideas are still rough. You can send a general question here if you want to ask about the process first.
If you are still unsure, a quick message is usually the easiest way to get clarity.
Ready when you are
Need to talk something through?
Have a general question or need help finding the right enquiry route? Send us a message and we’ll help you work out what to do next.
If you already know what you need, you can also go straight to the most relevant page.
A simple message is enough to get started.
