14 WordPress Support Services To Make Your Site More Effective Introduction

14 WordPress Support Services To Make Your Site More Effective (Infographic)

Maintaining WordPress websites can be tricky, you can manage them in-house but even then there will most likely come a time when you will need some help.

You may have questions, need advice, or something’s broken and you’re not sure how to fix it.

Wouldn’t it be nice knowing that you have someone who you can turn to whatever you need, whether it be for something simple or for when you’re in a disaster situation?

Many people soon realise that they need WordPress support services when they get hacked or when something breaks or when they’ve had enough with their site taking too long to load.

People often don’t tend to take a proactive approach with their website until something bad happens, which causes damage to the website’s reputation, trust, or bottom line, however, it is always better late than never.

You may be a website owner who needs to focus on your business or a website manager who needs to focus on building great content.

Perhaps you’re a web developer who only has time to work on new projects or you’re an agency that needs to concentrate on bringing in new business.

You may even be a webmaster that looks after a single or many WordPress websites but sometimes needs help with the more technical stuff.

What really helps is having a WordPress support services team that not only reacts to your issues but who is proactive in making sure that your site is:

  • Up to date
  • Backed up
  • Monitored for security problems
  • Blocked from attacks
  • Monitored for uptime
  • Easy to test for changes
  • Maintain your code
  • Speed optimised
  • Hosted in a secure and reliable performance-driven environment

They can also provide:

  • Full training on how to use your site
  • Domain management
  • SSL certificate installation
  • Development hours to help grow your business and keep your competitors on their toes.

WordPress support can take a lot of time and you may think that to have someone do it for you it’s going to cost a lot of money, however, a good team does it day in, day out so not only do they have efficient processes in place, they’re also really good at it and they love doing it so you can rest assured that they will take care of your baby and at the same time not charge an arm and a leg to do so.

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Having realised that you need to outsource the WordPress support services for your website, it is time for you to look at what’s out there. In this article, we will discuss the top WordPress support services that can make your site more effective and competitive. And be sure to stick around until the end as we’ve created an infographic to really drive each point home.

Proactive WordPress Care

1. Support and Fixes

While minor issues can be resolved in-house, there may be other lingering problems that may stem from that issue which cannot easily be seen by an unskilled individual. Having the expertise of a WordPress support team will not only allow you to quickly resolve issues on your WordPress website but also provide you with insightful help and advice that ensures those issues will not happen again in the future.

Just as important is how you can contact them so they can address your issues immediately. A WordPress support team should be available via email, live chat, or support ticket.

2. WordPress Updates

Since WordPress is open source, anyone can study the source code and exploit any security vulnerabilities, giving them instant access to millions of websites, including those that collect sensitive data from users such as banks and e-commerce sites.

If you are not using the latest version of WordPress, then you are likely running your website with a version with known security vulnerabilities. To keep your business and customers’ information safe, you need to make sure that all your WordPress plugins, themes, and the core itself are up to date.

3. Real-Time Cloud Backups

Real-time cloud backups give you peace of mind by saving every update to your WordPress website almost immediately. Any addition to your websites such as a new post, comment, plugin, or theme is instantly backed up, so you don’t have to worry about losing everything in case your site gets hacked or if you accidentally messed up your site.

4. 24/7 Security Monitoring

Without an effective WordPress security monitoring solution, your website is vulnerable to complex malware infection, DoS/DDoS attacks, and website blacklisting that may ruin your business and your reputation. Having a 24/7 security monitoring solution with server-side scanning keeps your WordPress website safe from hackers around the clock, keeping your brand’s reputation intact at all times.

5. Video Tutorials

Explaining how to use WordPress all by yourself to new users or clients can be very time-consuming and expensive. What you can do instead is to give them instant access to WordPress video tutorials that are accessible on their dashboard. Access to video tutorials allows new users to learn using WordPress in their own time and at their own pace, so you can save a great deal of time and resources.

Protection WordPress Care

6. Sucuri Firewall Protection

Sucuri’s Firewall is a cloud-based Website Application Firewall (WAF) and Intrusion Prevention System (IPS) that inspects all incoming HTTP/HTTPS requests to your website and strips them of any malicious requests before they arrive safely to your website.

It also comes with immediate virtual hardening and patching that provides real-time mitigation of threats without affecting the performance of your website. It is an important aspect of your WordPress website’s security as it keeps your website and visitors safe from any attacks and vulnerability exploits.

7. Uptime Monitoring

By having a dedicated uptime monitoring service you can easily verify the availability of your website every minute, and identify and resolve the issues immediately before your customers encounter them. This service also comes with an app that allows you to view important data, alerts, and the status of your site right straight from your smartphone, tablet, or computer.

8. 1 Click Staging Website

A 1 click staging environment allows you to test the changes you make on your WordPress website before it goes live. Simply put that staging environment is an exact copy of your website where you can test new plugins, themes, and WordPress core updates, so you are 100% sure that there will be no conflicts that will arise once they are implemented.

It also enables you to pull your live database down to your development environment (where all code changes are made) and push the updated database to the staging environment for testing before finally putting the final copy to live. This results in a less painful migration process so you become more productive in your business.

9. Version Control

With a version control system for your WordPress website’s files, you and your people can work collaboratively in a shared folder on the same set of files of your website – anytime. It allows you to merge all the changes made into a common version so there will be no question of where the latest version of the website is.

It also makes restoring previous versions of the website much easier and requires the collaborators to provide a short description of the changes they made, so everyone can easily understand how your website has evolved between versions.

Performance WordPress Care

10. Performance Optimisation

To fully maximise the potential of your WordPress website, you need to have a team that is dedicated to optimising its performance and speed. Not only is performance optimisation a crucial aspect to make your website load faster and smoother, it can also immensely improve the overall user experience of your visitors, making your website more favourable in the eyes of search engine results pages.

Performance optimisation can include the use of a Content Delivery Network, faster slider and gallery plugins, caching, and other tools and practices which all helps deliver the content of your website efficiently without compromising your site’s speed.

11. Cloud Hosting

Cloud hosting is by far one of the best options you can choose if you want to maximise the performance of your website. If you are deeply concerned about your website’s security, reliability, and availability, then having a WordPress support team that know how to properly store your data off in the “cloud” can help you address those issues.

Another reason to use this service is that it provides scalability in your business. Whether you need more disk space, RAM, or CPU, cloud hosting allows you reallocate resources instantly without worrying about finding a physical server that has the resources your new server needs.

12. Domain Name Management

Your domain name serves as your address on the internet and is complex enough to take away your time and focus to effectively manage it. Many don’t know that once they’ve registered their domain name, they also expose their contact information and other online properties to identity thefts and spammers. It is also expiring and requires records to be changed when using certain services so one must be fully aware of how and when they should update their domain information.

Having a WordPress support team to manage your domain name allows you to have full control of who can get to your website, your email, your blog and any other properties on your website. It also results in better overall security and performance, and less spam in your inbox.

13. SSL Certificate

A lot of people nowadays won’t even access a website if it has no SSL certificate installed. SSL is considered as the backbone of online security and trust, which protects your customer’s information as it travels across the internet.

This is especially critical if you are running an e-commerce website. If you have a WordPress support team who enforces SSL certificates for your website, your customers will be more confident in giving the sensitive information needed to complete their purchases such as credit card numbers, usernames, passwords etc.


14. Development Hours

Aside from basic support, professional upkeep, security, training, and other technical services, another service that a WordPress support team can offer to you are various development activities which can enhance the overall competitiveness and performance of your website for best results. This includes:

  • Strategy and Planning
  • Web Design
  • WordPress Development
  • SEO, Copywriting, and Content Marketing
  • A/B Testing and Training
  • Code Auditing
  • Conversion Optimisation
  • Social Media
  • Paid Ads

These activities require a great deal of time to execute, so it would be more practical to let your WordPress support team do these things for you. Doing so will allow you to focus on the core activities of your business whilst at the same time, you have the peace of mind that your website is performing and generating results that help you reach your business goals in a timely manner.

With the passing of each year, WordPress support services become more and more of a viable option for each type and size of business. From simple bloggers to big corporations, everyone who uses WordPress as their CMS can now focus more on their business and leave the upkeep of their websites in the hands of experts without worrying about high costs and wasted time.

14 WordPress Support Services to Make Your Site More Effective Infographic

We have put together the following infographic to allow you to have a better insight into our processes. You can use it to improve your website, question your WordPress support services team to see if they are following these best practices, or even enable you to decide that having us as your WordPress support team would be the best way forward!

14 WordPress Support Services To Make Your Site More Effective Infographic

100 Tips for Maintaining Your WordPress Site

Defend your site from hackers, improve speed, and learn tactics used by WordPress experts

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About Steven Watts

Steven WattsSteven is the founder of Newt Labs. He's a WordPress specialist with an interest in building the most effective websites possible. Since 2010, he's been helping businesses with their online goals.

100 Tips for Maintaining Your WordPress Site

Defend your site from hackers, improve speed, and learn tactics used by WordPress experts

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