9 Best Live Chat Services for WordPress You Need to Know

As casual website visitors become increasingly more demanding and expectant of a high level of customer service, the need for live chat services has grown exponentially. With WordPress being one of the world’s most popular Content Management Systems (CMS), finding a good live chat plugin or service that integrates seamlessly with your WordPress site makes sense.

In this article, we will explore some of the best live chat services for WordPress that you should know about. We’ll look at their features and other important details so you can make an informed decision when choosing which is right for your business needs.

So let’s get started!

1. LiveChat – WP Live Chat Plugin for WordPress

LiveChat is one of the most popular live chat services for WordPress, enabling businesses to amplify customer satisfaction and bolster support. The WP Live Chat plugin makes it a breeze to incorporate the solution into your WordPress website.

One of its standout features is targeted messages – allowing you to reach out to visitors more meaningfully and supply them with tailored assistance. Implementing this powerful tool will ramp up engagement levels and elevate the overall user experience.

LiveChat is a great asset for busy support teams who require the ability to manage multiple chats at once. The chat widget that it provides allows you to connect with and understand website visitors promptly in real time, addressing any issues or queries they may have swiftly and accurately. LiveChat’s convenient targeted messages and interactive chat capabilities create an exemplary customer service experience – perfect for businesses striving to deliver superior service

2. Sendinblue

Sendinblue is a comprehensive chat solution that can revolutionise the way your business interacts with customers. With its live chat widget, you can communicate directly and immediately with website visitors; conversely, automation tools help deal with repetitive tasks and queries so that your support team has much more time to dedicate to intricate matters. Sendinblue offers everything needed for an optimised customer experience.

Sendinblue’s saved replies make it simpler for your team to offer quick, appropriate responses to frequent inquiries. Plus, you can add the chat widget code snippet to your website without technical assistance with Sendinblue tracker. Not only that, but with its WordPress Email Plugin you’ll have access to all of its features such as email marketing and CRM automation – making Sendinblue an incredibly versatile and user-friendly choice when it comes to providing excellent customer service.

3. JivoChat Live Chat – WP Live Chat Plugin for WordPress

JivoChat is the perfect all-in-one business solution that lets teams connect with their customers through a variety of channels. As one of the more robust live chat services for WordPress, its features are extraordinary, offering support for Facebook Messenger, WhatsApp, Apple Business Chat, and Telegram—allowing you to reach your customer base wherever they may be.

Take it one step further by setting up canned responses or offline messages so clients can receive answers quickly and efficiently even when no team members are online. JivoChat helps maximise customer satisfaction without sacrificing quality or convenience.

4. Chaport – WP Live Chat + Chatbots Plugin for WordPress

Chaport is an essential live chat plugin for WordPress, providing a user-friendly and adjustable tool to businesses. You don’t need need a dedicated budget for thisl at the beginning either, as it offers forever free plans that are accessible to organizations of all sizes.

Installing Chaport with your WordPress website couldn’t be simpler – simply click a few buttons! Its main features include customizing conversations, even via bots, in order to create more human customer support experiences for customers.

Chaport provides an unparalleled shopping experience that is akin to a physical store, where customers can ask queries and receive assistance while navigating your site. Chaport stands out amongst other live chat services as it helps improve customer satisfaction levels and streamline support processes – making it the perfect choice for companies seeking to add live chat capabilities onto their website.

5. Zendesk Live Chat

Boost your customer experience with Zendesk Chat, yet another great live chat solution for WordPress that offers everything from web to mobile and social media messaging. No matter how or where customers want to communicate – through email, voice, SMS, or in person – you can ensure they get the support they need quickly and easily. Thanks to their omnichannel approach, businesses are now able to provide their customers with an exceptional level of service every time.

Zendesk’s AI chatbot can free up your support team to handle complex issues and queries, while the help center and adaptable front-end portal provide customers with personalised service experiences. Through integration with Google Analytics and other applications, you are able to keep track of customer interactions in an effective way. Even more impressive is the optimised page loading speed via API which makes sure that all chats happen quickly without latency delays.

6. Tidio – Live Chat, Chatbots & Email Integration

Installing Tidio Live Chat on your website is an effortless way to increase revenue from existing customers and acquire new ones. With automated, personalised chatbots and a simple setup process that takes only minutes, you can easily connect with over 20+ services plus Zapier to get the most out of this powerful plugin.

With a 24/5 support system, Tidio Live Chat enables businesses to reach their customers via live chat and email marketing. Streamlining your customer service experience can be beneficial for enhancing overall satisfaction as well as conversions – both of which are possible with this comprehensive plugin solution.

7. Crisp – Live Chat and Chatbot

Crisp Live Chat and Chatbot is the ideal customer service tool for businesses that are looking to provide exceptional support, even if their team isn’t available. With automated functions, this solution offers a range of features that can help streamline responses and create an efficient customer experience 24/7.

Chatbot support is entirely free, making it a cost-effective option for all businesses. With real-time notifications, desktop and mobile apps, email campaigns, helpdesk and status page analytics, as well as integrations – customers are presented with an efficient and comprehensive customer service experience. Businesses have the capability to track their customer support processes easily with this system which also allows them to gain insight into areas that need improvement.

8. Tawk

Tawk Live Chat and Chatbot is another customer service solution for businesses of all sizes. With its real-time monitoring, companies can effectively stay abreast of their conversations with customers – responding rapidly to queries, requests or complaints. What’s more, Tawk offers native mobile apps so no matter where you are in the world your business remains connected – allowing you to provide consistently outstanding customer experiences.

Using AI and machine learning, along with a host of tools such as automated triggers, customisable widgets, ticketing systems, APIs activity dashboards, appointment scheduling capabilities, and auto-responders; Tawk strives to streamline the customer service process from every angle.

9. WP-Chatbot for Messenger

Last on our list is WP-Chatbot for Messenger is the most powerful live chat solution available to WordPress users. Easily integrate with MobileMonkey, a world leader in Facebook Messenger Solutions Providers, and make communicating with your customers faster than ever before. With WP-Chatbot integration, you can provide real-time answers to customer queries right on your website – no separate app required.

The plugin also allows you to create Messenger ChatBots to respond to customer queries on Messenger and your page through the WPBot features.

Which of These Live Chat Services for WordPress Will You Choose?

The best live chat service for you will depend on the needs of your business. Do you want casual customer support conversations or an AI-powered chatbot? Or do you need a more comprehensive solution with integrations to other services and applications? It’s important to research each option thoroughly so that you can make an informed decision and choose the best live chat service for WordPress.

No matter which plugin you choose, integrating live chat into your website is a great way to boost customer engagement and satisfaction – helping increase sales and revenue for your business. Good luck!