One-off help
For website issues, fixes, changes, malware removal, or speed work.
Explore One-Off Services →Contact Newt Labs
Not sure where to start? We’ll help point you in the right direction.
If you need help with your website but are not sure what kind of support fits, this is a good place to start.
You do not need to know the exact service name before getting in touch. Just tell us what is going on, and we will help you work out the best next step.
If you already know what you need, a direct support or service page may be the faster route.
Quick routes
Already know the kind of help you need?
If you already have a clear idea of what you need, these routes may get you there faster.
If not, you can still use the contact form below and we will help you work out the best next step.
Care plans
For ongoing support, maintenance, security, performance, or hosting.
View Care Plans →
Website projects
For rebuilds, redesigns, or bigger pieces of work that need a more structured discussion.
Start a Project Enquiry →
Not sure what fits?
See what Newt Labs can usually help with before you get in touch.
See Scope of Service →You do not need to choose perfectly here. These are simply the clearest starting points if you already know the type of help you are looking for.
Send a message
Tell us what’s going on
Use the form below to tell us a little about your website, what you need help with, or where you are feeling stuck.
You do not need a technical brief. A simple message is enough for us to review it and point you towards the best next step.
If there is a faster or better route for your situation, we will point you to it.
Form reassurance
Keep it simple
Share the basics, and we’ll take it from there.
1
What your website is
The website itself, the business behind it, or anything useful for context.
2
What you need help with
A problem, a question, a change, or a conversation about the best route.
3
Anything useful we should know
If there is a deadline, urgency, or background that matters, include it.
Plain English is fine
You do not need a polished brief or technical language to get started.
What happens next
What happens after you get in touch
Once you send a message, we review what you have shared and work out the most sensible next step.
You will get a clear reply that helps you move forward, whether that is a direct service, a care plan, a project route, or a bit more clarity first.
1
We review your message
We look at what is going on with your website and what you are trying to achieve.
2
We point you in the right direction
We recommend the best next step based on your situation.
3
You move forward with clarity
You will know what to do next, whether that is getting started straight away or exploring a specific option.
You will not be left guessing what to do next. The goal is to give you a clear, practical way forward.
Common starting points
Common reasons people start here
Some people contact us with a clear issue. Others just know something needs attention and want help working out the right route.
We can help in either situation.
Website support
Something is broken, not working properly, or needs looking into.
Care plans
You want ongoing support, maintenance, security, performance, or hosting handled properly.
Website changes
You need updates, improvements, or help moving a website task forward.
Website projects
You are thinking about a rebuild, redesign, or a bigger piece of work and want to talk it through first.
You do not need to fit neatly into one category before getting in touch.
Need a little more clarity?
Not sure if this is the right fit?
If you are unsure whether your situation fits, or what kind of help it falls under, you can check our Scope of Service before getting in touch.
It gives a clear overview of what Newt Labs usually helps with, and where a different route may make more sense.
Scope of Service
A simple guide to what is typically covered
What we can usually help with
Where something may need a different approach
How different types of work are handled
See Scope of Service
This is optional. If you would rather just explain your situation, you can still send a message and we will help you work it out.
Proof
A clearer, easier way to get help
For many people, the hardest part is knowing where to start. The right contact experience should make that feel simpler, not more confusing.
“The team at newt labs have been nothing but incredible when a site I was working with was largely abandoned by its ongoing host and admin. Newt took over a long standing legacy wordpress site, mirgrated it into their hosting with incomplete details, then updated, maintained, and solved a bunch of issues from bots capacity and compatibility that were crippling the site. Fantastic service, great team, do not nesitate to contact Newt if you're in a bind.”
Edward Orr, GameSpace“I was pleasantly surprised at the speed and responsiveness of Newt Labs. They addressed the problems with my website very quickly, and kept me apprised of the progress. There was an additional issue that emerged after several days, and they immediately responded and took care of it. That is the sort of service that one desires, but rarely gets! I can enthusiastically recommend Newt Labs!”
Daniel Lapin, CutJibNewsletter“Steven has looked after our site for many years now. Without fail, he is responsive, personable and caring. He always explains everything in clear terms and we have absolute trust in his capabilities and approach. We recommend Newtlabs without hesitation. Thank you Steven”
Paula Briggs, AccessArtA good support experience should feel clear from the first conversation.
Ready when you are
Need to talk something through?
Send a message and we will help you work out the best next step for your website.
If you already know what you need, you can also go straight to the most relevant page.
A simple message is enough to get started.
FAQs
Questions about getting in touch
If you are still unsure whether this is the right place to start, these answers should help.
When is contacting Newt Labs the best place to start?
Get in touch if you are not sure what you need, want to talk something through first, or would prefer help choosing the right next step.
What if I already know what I need?
If you already know the type of help you need, going directly to a support, service, or care plan page will usually be faster.
Can I get in touch about a one-off website issue?
Yes. If something is broken or needs fixing but you are unsure which service fits, you can start here and we will point you in the right direction.
Can I ask about care plans here?
Yes. If you are comparing care plans or not sure which one fits, you can ask us any questions before deciding.
What if this might be a bigger project?
That is fine. You can start here, or use the project enquiry route if you already know you need something more structured.
If you are still unsure, a quick message is usually the easiest way to get clarity.