Get Support
Legal hub

Legal, policy, and clarity pages for how Newt Labs works

The Legal hub brings together the main legal, policy, and expectation-setting pages for Newt Labs in one place. It helps you find the right document quickly and understand what each one covers, from privacy and website use to service terms, refunds, affiliate participation, and service boundaries.

If you want the clearest starting point for what Newt Labs can usually help with, start with Scope of Service.

View Scope of Service Contact Newt Labs

Not sure which page applies? You can still get in touch and ask.

Illustration of a professional guiding users through connected legal, policy, privacy, refund, cookie, and service clarity pages.

Find the right page faster

Short introductions help you see what each page is for before you click.

More than formal policies

You will also find practical clarity pages that help set expectations.

Useful when you need certainty

For customers, prospects, partners, and affiliates who want a clearer answer.

Question-led routing

Start with your question

Most people do not come here looking for a document name. They come here because they want a clear answer. Start with the type of question you have, and we will point you to the right page.

Best place to start

I want to understand what Newt Labs can usually help with

Start with Scope of Service for guidance on service boundaries, what is usually covered, and when something may need a different route.

View Scope of Service →
Privacy

I need privacy or data information

Go to the Privacy Policy to see how personal data may be collected, used, stored, and protected.

View Privacy Policy →
Terms

I want to check service terms or payment expectations

Go to Terms of Service for the main terms that apply when working with Newt Labs.

View Terms of Service →
Refunds

I need to understand refunds

Go to the Refund Policy for clarity on how refunds may be handled for services, plans, and technical work.

View Refund Policy →
Website use

I want to understand website use or cookies

Go to Terms of Use or Cookies Policy for the rules around using the website and how cookies may be used.

Terms of Use Cookies Policy
Affiliates

I am looking for affiliate terms

Go to the Affiliate Agreement for the terms that apply to participating in the Newt Labs affiliate programme.

View Affiliate Agreement →

You do not need to read everything. Just start with the page that best matches your question.

Document directory

Browse the main legal and policy pages

If you already know what you are looking for, you can go straight to the right page here.

Looking for service boundaries rather than formal policy wording? Start with Scope of Service.

Clarity spotlight

Need service clarity? Start with Scope of Service

Some questions are less about policy and more about expectations. Scope of Service helps explain what Newt Labs can usually help with, where routine support ends, and when something may need a different route, a separate quote, or a project-based approach.

It is a useful place to start if you want clearer expectations before getting in touch or moving forward.

View Scope of Service

It supports the legal pages, but it is written to be practical and easy to follow.

Illustration of a woman presenting a service guidance dashboard with support categories, checkmarked items, and a separate panel showing work that may need a different route.

Clearer service boundaries

See what is usually covered across support, care plans, and one-off work.

Fewer grey areas

Get a better sense of where something fits before assumptions create confusion.

A more useful starting point

If you are unsure whether something is included, this is often the best page to read first.

Need a little help?

Still not sure where to start?

That is completely normal. Some questions sit across more than one page, especially when they involve service boundaries, payments, refunds, or how something applies to your situation.

If you are unsure which page is most relevant, get in touch and we will point you in the right direction.

Need help finding the right page?

We can help you work out whether you need a policy page, Scope of Service, or a direct answer to a specific question.

Contact Newt Labs

You do not need to know the exact page name before reaching out.

Need a clearer next step?

Clear information first. Real help if you need it.

For practical guidance on what Newt Labs can usually help with, start with Scope of Service. If you need help applying something to your specific situation, get in touch and ask.

For service clarity

See what is usually covered and where different types of work may need a different route.

For direct clarification

Ask your question and we will help point you in the right direction.

Illustration showing two clear next-step options, with service guidance and direct support routes leading to a confirmed outcome.
View Scope of Service Contact Newt Labs

Need the page that answers your question, or a real person to point you there? Both options are here.