Applies to
Website visitors and users.
Legal
Terms of Use
These terms explain the rules for using the Newt Labs website. They cover how visitors may browse, read, share, submit information, and interact with the public parts of the site.
They apply to website use only. Paid services, support work, care plans, hosting, projects, and client work are covered separately in our service terms and related policies.
Looking for the rules that apply to paid work? Read our Terms of Service.
Last updated
08 October 2026
Questions
If anything is unclear, please contact Newt Labs.
Contact Newt Labs →Coverage
What these terms cover
These Terms of Use apply when you use the Newt Labs website. That includes browsing pages, reading content, clicking links, submitting forms, and using any public features on the site.
They do not replace the terms that apply to paid work. If you buy a service, join a care plan, use our hosting, request support, start a project, or enter a partner or affiliate arrangement, separate terms may also apply.
Covered here
Using the public Newt Labs website, reading website content, submitting forms, following links, and interacting with public website features.
Covered separately
Paid services, support work, maintenance plans, hosting, projects, refunds, service scope, partner terms, and affiliate terms.
Useful related pages
Terms of Service, Scope of Service, Privacy Policy, Cookies Policy, and the main Legal page.
Plain-English summary
At a glance
Here are the main points in plain English. The full terms below give more detail, but this summary should help you understand the basics before you read on.
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Use the website responsibly
Please use the Newt Labs website lawfully, fairly, and in a way that does not harm the site, our systems, or other users.
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Do not misuse the site
Do not send spam, submit false information, attempt unauthorised access, introduce malware, disrupt the website, or collect and reuse content in ways that breach these terms or applicable law.
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Website content is general guidance
We aim to keep our website clear and useful, but website content may change and may not apply to every business, website, or situation.
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Service terms are separate
Service pages may describe what we offer, but paid work, support scope, hosting, plans, projects, refunds, and client responsibilities are covered separately.
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Our content and brand are protected
The wording, layout, branding, graphics, and original materials on this website are owned by or licensed to Newt Labs unless stated otherwise.
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Privacy and cookies have their own policies
How we handle personal data and cookies is explained in our Privacy Policy and Cookies Policy.
This summary highlights the main points, but the full Terms of Use still apply.
Company details
Who these terms are with
This website is operated by Newt Labs Ltd, a UK-based WordPress support, maintenance, hosting, security, and performance business.
When these terms refer to “Newt Labs”, “we”, “us”, or “our”, they mean Newt Labs Ltd.
For service-specific questions, please check the Terms of Service or contact us before ordering.
Company name
Newt Labs Ltd
Company number
11777807
Registered office
22 Sheepwash Way, Longstanton, Cambridge, CB24 3GZ, United Kingdom
VAT number
316595975
Contact email
Website use
Using the Newt Labs website
The Newt Labs website is provided so visitors can learn about our services, read useful information, contact us, request support, and access public resources.
When using the website, you must do so lawfully and responsibly. Do not damage, disrupt, overload, or misuse the site, our systems, or other users' access.
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You may use the website to
Browse pages, read content, follow links, submit forms, request information, and contact Newt Labs.
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You are responsible for your use
Please make sure your use of the website is lawful, fair, accurate, and not harmful to the site, Newt Labs, or anyone else.
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Private areas and accounts
If you access a private area, account, or login-protected feature, you must use it only as authorised, keep your access details secure, and not share them without permission. Customer accounts and services may also be subject to separate terms.
These terms cover normal website use and explain the types of activity that are not allowed.
Rules of use
Acceptable use
Please use the Newt Labs website in a lawful, fair, and responsible way. You must not use the website in a way that harms the site, affects other users, interferes with our systems, or attempts to access anything you are not authorised to access.
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You must not misuse the website
Do not use the website for unlawful, fraudulent, abusive, harmful, or misleading purposes.
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You must not interfere with the site
Do not damage, disrupt, overload, or interfere with the website or related systems. Do not carry out unauthorised vulnerability scanning, penetration testing, or other security testing.
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You must not submit harmful code
Do not upload, send, introduce, or attempt to introduce malware, viruses, spyware, or other code designed to damage, compromise, or disrupt the website, its systems, or its users.
AI
You must not misuse automated tools or content
Do not use automated tools to harvest substantial amounts of website content, bypass access restrictions, overload the site, or use protected material for AI training without the necessary rights or authorisation. This does not restrict search-engine indexing that we permit or uses allowed by law.
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You must not abuse forms or contact routes
Do not submit spam, false or misleading requests, malicious enquiries, abusive messages, or automated bulk submissions intended to misuse or disrupt our contact routes.
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You must not break the law
Do not use the website in a way that breaches applicable law, including the Computer Misuse Act 1990.
Site protection
We may restrict, block, or investigate activity that appears to misuse the website or put the site, our systems, or other users at risk.
Website information
Information on this website
We aim to keep the Newt Labs website clear, useful, and reasonably up to date. The information on this site is provided for general guidance and may change from time to time.
Website content, articles, service pages, and pricing information may not apply to every website, business, setup, or situation. Exact scope, timing, inclusions, pricing, and responsibilities may depend on the service, plan, quote, checkout terms, or written agreement.
If you are unsure what applies to your situation, please contact us before ordering or relying on a specific service description.
General guidance
Content on this website provides general information about Newt Labs, our services, and common WordPress support topics. It is not tailored advice for your particular circumstances and should not be treated as legal or financial advice.
Service descriptions
Service pages explain the general nature of what we offer. They do not replace the specific terms, scope, quote, or agreement that applies to paid work.
Pricing and availability
Website prices, plan details, service descriptions, and availability may change. Existing clients may have different agreed terms, legacy arrangements, or plan details. Changes shown on the website do not, by themselves, change existing service agreements.
Content and brand
Intellectual property
Unless stated otherwise, the content and materials on the Newt Labs website are owned by or licensed to Newt Labs. This includes the wording, layout, design, branding, graphics, images, icons, downloads, page structure, and original materials.
You may browse the website, save links, and share links to public pages in a normal, fair, and lawful way. You may also quote or use material where permitted by law, including where any required acknowledgement is given. Other copying, republication, adaptation, resale, or commercial reuse of protected content or branding may require permission from the relevant rights holder.
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What is protected
Our website content, branding, logo, page layouts, graphics, written materials, downloads, and original resources.
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What is allowed
Normal browsing, reading, saving links, and sharing links to our public pages in a fair and lawful way.
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What is not allowed
Copying, republishing, reselling, adapting, or presenting protected website content or branding as your own without the necessary permission or another lawful right to do so.
If you would like to reuse content beyond what the law permits, please contact us. We can advise whether we can grant permission or whether permission is needed from another rights holder.
Links
External links and links to this website
The Newt Labs website may link to third-party websites, tools, platforms, articles, or resources. These links are provided to be helpful. We do not control the content, availability, security practices, privacy practices, or terms of those third-party websites.
You may link to public pages on the Newt Labs website in a normal, fair, and lawful way. Links must not falsely suggest an affiliation, approval, or endorsement by Newt Labs, or otherwise mislead visitors about our relationship.
Links from our website
Some pages may link to third-party websites, tools, services, or resources. You should check their own terms and privacy policies before using them.
Links to our website
You may share or link to our public pages where it is fair, lawful, and not misleading.
Partner and affiliate links
If you are linking to Newt Labs as a partner or affiliate, separate partner or affiliate terms may also apply.
Link removal
We may ask for misleading or unlawful links to be corrected or removed, including links that misuse our branding or falsely imply endorsement. This does not prevent lawful criticism, review, or other permitted references to Newt Labs.
Submitted information
Forms, enquiries, and submitted information
If you submit a form, message, audit request, support enquiry, or other information through the Newt Labs website, please make sure the information you provide is accurate, relevant, and lawful.
We may reject, remove, or decline to respond to submissions that appear to be spam, fraudulent, abusive, malicious, or otherwise intended to misuse the website, subject to any legal obligations requiring us to consider or respond to them.
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Please provide accurate details
Any information you submit should be true, current, and relevant to your enquiry or request.
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Do not misuse contact routes
Please do not submit spam, abusive messages, false requests, harmful content, or automated submissions that misuse or disrupt our contact routes.
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Avoid unnecessary sensitive information
Please do not send sensitive or special category information through general website forms unless it is genuinely needed for your request.
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Personal data
How we handle personal data is explained in our Privacy Policy.
If you are not sure whether certain information is needed, contact us first and we can advise what to send.
Privacy and cookies
Privacy and cookies
Using the Newt Labs website may involve cookies and the handling of personal data, especially if you submit a form, contact us, request support, or interact with website features.
The full details are covered in our separate Privacy Policy and Cookies Policy.
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Privacy Policy
Explains what personal data we collect, how we use it, when we may share it, and what rights you have.
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Cookies Policy
Explains how cookies and similar technologies may be used on the website.
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These Terms of Use
Explain the rules for using the website. They do not replace our Privacy Policy or Cookies Policy.
If your question is about how your information is handled, the Privacy Policy is the best place to start.
Availability
Website availability and responsibility
We aim to keep the Newt Labs website available, useful, and working properly. However, we cannot guarantee that the website will always be available, uninterrupted, secure, error-free, or suitable for every browser, device, location, or setup.
We may update, change, suspend, restrict, or remove access to all or part of the website when needed. This may happen for maintenance, security, improvements, content updates, business reasons, or technical issues.
These Terms of Use apply to the public website. Service delivery, support scope, hosting, and paid work are covered by the relevant service terms.
Statutory rights
Nothing in these Terms of Use excludes or limits our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Your statutory rights remain unaffected.
These Terms of Use do not change the rights, responsibilities, or liability provisions that apply to paid services under the Terms of Service and any relevant agreement.
Website access
The website is provided on an as-available basis. Access may be interrupted, restricted, or unavailable from time to time.
Website content
We aim to provide clear and useful information, but we do not guarantee that all website content will always be complete, current, or suitable for every situation.
Website responsibility
We are not responsible for losses caused solely by circumstances outside our reasonable control where we have met our legal obligations. General website content is provided for information and is not tailored to every visitor's circumstances.
Paid services
Different terms may apply if you order a service, join a care plan, use our hosting, or work with us directly.
Updates
Changes to the website or these terms
We may update the Newt Labs website from time to time. This may include changing pages, content, links, forms, features, service information, pricing information, or legal pages.
We may update these Terms of Use when needed. The current version will be published on this page with its last updated date. Where appropriate, we may also highlight significant changes affecting website use. Updating these Terms of Use does not, by itself, change an existing paid service agreement.
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Website changes
We may add, remove, update, or change parts of the website as the business, services, and website content evolve.
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Access restrictions
We may restrict, block, or suspend access to the website, or parts of it, if we believe there is misuse, abuse, unlawful activity, security risk, or technical risk.
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Terms updates
We may update these Terms of Use to reflect changes to the website, our business, our legal requirements, or how the site is used.
Please review these Terms of Use from time to time so you are aware of the latest version.
Jurisdiction
Governing law
These Terms of Use are governed by the laws of England and Wales. This does not affect any mandatory legal protections that apply to you.
Disputes relating to these Terms of Use or use of the Newt Labs website will generally be dealt with by the courts of England and Wales. If applicable law gives you the right to bring proceedings in the courts where you live or elsewhere, you may do so.
Applicable law
England and Wales
Relevant courts
Courts of England and Wales
Applies to
Use of the Newt Labs website and these Terms of Use
Questions?
Questions and related legal pages
If you have a question about these Terms of Use, or you are not sure which legal page applies, please contact Newt Labs and we will point you in the right direction.
For questions about paid services, support scope, privacy, cookies, or other legal matters, the related pages below may be more useful.
Questions about these terms
Contact Newt Labs if you have a question about using the website or anything covered by these Terms of Use.
These Terms of Use cover website use. If your question is about a service, plan, order, or agreement, one of the related legal pages may be the better place to start.
