Something is broken
A page, form, plugin, checkout, layout, or feature is not working as expected.
One-Off Support Enquiry
Tell us what is going on with your WordPress site
Need help with a specific issue, task, or website problem, but not sure which service fits?
Send us the details in plain English. We will review what is happening and help you work out the most sensible next step.
No need to diagnose the problem first
Useful for fixes, changes, speed, security, and migration questions
Tell us what you can see, what changed, and what you need help with
We will help you choose the right route
Already know which service you need? Browse our one-off services and go straight to the relevant option.
Specific issue or task
Get one-off help with something specific
This enquiry route is for one-off WordPress help. It is best when there is a clear issue, task, or concern, but you are not sure which service to choose yet.
You need a website change
You need help updating content, adjusting a layout, changing a plugin, or handling a website task.
You are worried about security
You have seen warnings, strange redirects, suspicious files, spam, or signs of a possible malware issue.
Your site feels slow
The website, admin area, or checkout feels slow, unreliable, or harder to use than it should.
You need help moving something
You are moving host, changing domains, using staging, or need help with a WordPress migration.
You are not sure what fits
You have a specific problem or task, but you are unsure which one-off service is the right starting point.
This enquiry route is for one-off help. If the issue points to a bigger ongoing support need, we can explain that after reviewing your enquiry.
Plain English is enough
You do not need to diagnose the problem first
You do not need to know whether the issue is caused by a plugin, theme, update, hosting, cache, malware, or custom code.
If something is broken, tell us what you can see, what should happen instead and whether anything changed recently. If you need a task completed, describe the change you want.
A plain English description is enough. Screenshots and error messages help, but you do not need to have all the answers before getting in touch.
1
Tell us what happened or needs changing
Did the problem start after an update, plugin change, hosting move or content edit? If you need a planned change, tell us what you want done.
2
Tell us what you can see
Share any error messages, broken layouts, missing content, warning screens, slow pages, or unusual behaviour.
3
Tell us what you want to happen
Explain how the page, form, checkout, admin area or feature should work, or what you would like changed.
What to include
A few details help us review your enquiry faster
You do not need to send a perfect brief. Just include the key details you already know, and we can ask for anything else if needed.
Please do not include passwords or access credentials in this form or any attachments.
If we need access, we will explain how to submit it after reviewing your enquiry.
✓
The basics
Your website URL, your contact details, and a short description of what you need help with.
✓
What happened
Tell us what has gone wrong, what needs changing, or what you expected to happen instead.
✓
When it started or needs doing
If something went wrong, tell us when it started and whether it followed an update or hosting move. If you have a deadline for a task, mention it.
✓
What is affected
Tell us whether the issue affects the whole website or a particular page, feature or group of users, such as visitors or administrators.
✓
Anything useful
Screenshots, error messages, files, or notes about what has already been tried can help us understand the issue faster.
Send the enquiry
Send your one-off support enquiry
Use this form to tell us what you need help with. We will review your enquiry and let you know the most sensible next step.
That might be a one-off service, a follow-up question, a quote, or a better route if the request belongs somewhere else.
Sending an enquiry does not commit you to paid work.
We will review the details and explain the next step before you decide whether to go ahead.
Please do not include passwords or access credentials in your message or uploads.
If we need access, we will explain how to submit it after reviewing your enquiry.
Reviewed by a real person
Clear next step before work begins
One-off support enquiry form
What happens next
What happens after you send your enquiry
Once we receive your enquiry, we review the details and work out the most sensible way to help.
You will not be expected to choose the perfect service before we have looked at what is going on.
1
We review your enquiry
A real person checks the issue, task, or concern you have sent and looks at what you need help with.
2
We suggest the right route
We may recommend a one-off service, ask a follow-up question, provide a quote, or point you to a better starting point.
3
You decide what to do next
We will explain the recommended next step clearly, so you can decide whether you want to go ahead.
If ongoing support would make more sense than a one-off fix, we will explain why clearly. You will not be pushed into the wrong route.
Other starting points
Not quite the right place?
If your enquiry is not about one specific issue or task, one of these routes may be a better fit.
Broader review
Want a broader review?
If you are not sure what your website needs, start with a free WordPress audit instead.
Get a Free WordPress Audit →Ongoing support
Looking for ongoing support?
If you want regular help with updates, maintenance, security, hosting, or performance, send a care plan enquiry.
Send a Care Plan Enquiry →Larger work
Planning larger work?
If you need a bigger build, redesign, rebuild, or more involved development work, use the website project brief.
Start a Website Project Brief →General message
Have a general question?
If your message is not about a support request, care plan, audit, or project, use the contact page.
Contact Newt Labs →Compare options
Want to compare one-off services?
If you want to look through the available one-off support options first, view the one-off services page.
View One-Off Services →If you are still not sure, you can use this enquiry form and we will point you in the right direction.
Clear advice
Clear advice before anything is agreed
Sending an enquiry should make the next step clearer, not add more pressure.
We will explain whether your request can be handled as one-off work, whether we need more information, and whether a quote is required before you decide what to do next.
A one-off support enquiry is a starting point. It helps us understand the issue before recommending the next step.
Practical guidance
We focus on what you need next, not on pushing you into the biggest option.
Honest routing
If your request belongs somewhere else, we will say so and point you in the right direction.
No commitment too early
You can ask for help without agreeing to work before we have reviewed the details.
Questions before you send
Questions before you send your enquiry
A few quick answers before you tell us what is going on with your WordPress site.
Still unsure? Send the enquiry anyway. We can review it and point you in the right direction.
Do I need to know which service I need?
No. This enquiry route is for one-off support where you may not know the right service yet. Tell us what is happening, and we will help work out the next step.
What kind of issues can I send?
You can send enquiries about broken pages, forms, checkout issues, website changes, malware concerns, speed problems, migrations, hosting questions, or anything similar that needs one-off WordPress help.
Can I send screenshots or error messages?
Yes. Screenshots, files, and error messages can help us understand the issue faster, but they are not required.
Should I send login details?
No. Please do not send passwords through the form. If we need access, we will request it securely after reviewing your enquiry.
Is this for existing care plan clients?
This route is mainly for one-off support enquiries. Existing care plan clients should use their normal support route where possible.
Will I get an immediate response if my enquiry is urgent?
An urgent enquiry does not guarantee an immediate response or 24/7 support. We review enquiries as soon as practical during our available support coverage.
If your website is down or causing business-critical disruption, you can read about our Emergency WordPress Support.
What if ongoing support would be a better fit?
If ongoing support, maintenance, security, hosting, or performance help would make more sense, we will explain that clearly and point you toward the right route.
Ready to send it?
Ready to send your enquiry?
Tell us what is happening with your WordPress site, and we will review the details before recommending the next step.
You do not need to know the exact service first.
Use this route for one-off support
If something else is a better fit, we will point you in the right direction
