WordPress admin access
For logging into your WordPress dashboard to review, fix, update, or manage your website.
Secure client handoff
Secure Access Submission
Send website, WordPress, hosting, domain, or related access details here after Newt Labs has asked for them.
Please do not send passwords by normal email. This secure form helps us collect the details we need to continue your support request, care plan setup, migration, hosting work, or website project.
If anything is missing or does not work, we will follow up with you.
Before you continue
Before you send access details
A quick check now can help us use the right access, avoid delays, and keep sensitive details out of normal email.
Please only submit details Newt Labs has asked for, and include enough context so we can match them to the right request.
This helps us start or continue the agreed work without unnecessary back and forth.
Quick access check
Check these before you submit
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Do not email passwords
Use the secure form instead.
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Check the website URL
Make sure the website address is correct.
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Include a reference if you have one
Add your ticket, order, or enquiry reference.
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Mention two-factor authentication
Tell us if the account uses 2FA, an invite system, or temporary access.
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Only send relevant access
Send the details needed for the work we are helping with.
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Ask before guessing
If you are not sure what access we need, ask us first.
Access types
What access details can you submit?
You can use this form to send the access details Newt Labs has requested for your website, hosting, domain, or related tools.
Only send access that relates to the work we are helping with.
Hosting account access
For files, databases, backups, staging, server settings, or hosting tools.
Domain or DNS access
For domain settings, nameservers, DNS records, SSL checks, or related setup.
FTP or SFTP access
For direct file access when WordPress admin access is not enough.
Cloudflare or CDN access
For DNS, caching, security, SSL, performance, or CDN-related checks.
Other requested tools
For plugin accounts, theme accounts, analytics, email tools, or other services we have asked you to provide.
If more than one login is needed, you can include extra details in the notes field or submit another set of access details.
Secure form
Submit your access details
Use the secure form below to send the access details Newt Labs has requested.
Please include the website URL, the type of access you are sending, and any notes that may help us use it correctly.
Form guidance
What to include
Your name, email address, website URL, access type, login URL, username, password or secure credential, and any helpful notes.
Useful notes to add
Mention two-factor authentication, temporary users, invited access, account limits, or anything else we may need to know before logging in.
Before you submit
Only submit access details Newt Labs has requested for the agreed work.
1
Used only for relevant work
Your access details will only be used for the relevant work Newt Labs is helping with.
2
We will contact you if needed
If anything is missing, unclear, or does not work, we will contact you.
3
No need to resend by email
You do not need to resend these details by email after using the secure form.
Privacy Policy · Data Processing Addendum · Terms of Service
Secure Access Submission Form
Next steps
What happens after you submit?
Once you send your access details, Newt Labs will check them and match them to the right support request, care plan, migration, hosting setup, or project.
If the access works, we will continue with the agreed work. If anything is missing, unclear, or does not work, we will contact you.
1
You submit the requested access
You send the login details, website URL, and any useful notes through the secure form.
2
We check the details
We confirm the access matches the work we are helping with and check whether anything else is needed.
3
The work continues
If everything works, we move forward. If something is missing or blocked, we will follow up with you.
You do not need to send the same details again by normal email.
Unsure what to send?
Not sure what access we need?
Please do not guess or send extra login details just in case.
If you are already speaking with Newt Labs, reply to your existing support email and ask what access is needed. If you have not contacted us yet, choose the route that best matches what you need and we will guide you from there.
It is better to ask first than send access we may not need.
FAQs
Questions before submitting access
A few quick answers before you send private details through the secure form.
For more detail, you can review our Privacy Policy, Data Processing Addendum, and Terms of Service.
Should I send passwords by normal email?
No. Please use the secure form instead. It helps keep sensitive login details out of normal email threads.
Should I use this form before contacting Newt Labs?
Usually no. This form is for access details Newt Labs has already requested. If you have not spoken to us yet, start with the right enquiry or contact route first.
What if I do not know which login details you need?
Ask us first. Please do not guess or send extra access just in case.
Can I submit more than one set of access details?
Yes. If we need more than one login, you can include extra details in the notes field or submit another set of access details.
What if the account uses two-factor authentication?
Please mention this in the notes. We may ask you to approve a login, create a temporary user, or invite us directly, depending on the account.
What if my login details change later?
Please submit the updated details through the secure process again, or contact us so we know the previous access has changed.
How will Newt Labs use the details I submit?
We will only use them for the relevant support request, care plan, migration, hosting setup, or website project we are helping with.
Ready to send access?
Ready to send access?
If Newt Labs has asked you for access and you know which details to send, use the secure form to submit them.
If you are not sure what we need, ask first and we will point you in the right direction.
Please do not send passwords by normal email.
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Ready to submit?
Send the requested access details through the secure form.
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Still unsure?
Contact us before sending private login details.